Don't be scammed! There's nothing wrong with your Mac.
Scotty, been experiencing several problems including not interfacing with my printer. Called Pixma to get them to reinstall software to fix and they said that that system has been compromised. They further showed me that I have a virus in the name of Trojan Horse and that my network is corrupted by CSRSS.exe. They suggested that they install, from their end, 'Network Shield' for $239 + tax for one year. Can you advise , as they are sure that my personal data and financial info online is at the mercy of Hackers from Nigeria. To date those have not been disturbed, to my knowledge. I am wondering if I was talking to scammers. I used an 855 number on Pixma website.
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Ok. Where to begin? Pixma is a model of Canon printers so calling any number associated to “Pixma” would possibly result in the scam you’ve happened upon. Do not, repeat DO NOT give your card to any online phone service claiming your computer has been hacked etc... That is 100% a scam. The fact that you may not be able to print to your printer is irrelevant to anything they can see as having been hacked or having a virus etc...
Furthermore, CSRRS.exe would be an executable file that would ONLY run in windows as it is. Any file by that name would not run on your Mac. These type of companies: Tunemymac, Mackeeper, Network shield or whoever the people you spoke with, are all preying on mac users who may not know any better and would fall for any story they tell. It is a hoax. They will say anything to scare you.
You most likely dialed a number advertised on the web as an advertisement claiming to be able to help your mac. I can not stress enough that your printer issues have nothing to do with anything these people you spoke with. I strongly suggest you do not give any personal information out. Instead, you can join me on my weekly town hall on Monday and we may be able to troubleshoot the printer issue remotely. If you’ve never used my free town hall meetings, you can check out what they’re like in the link at the top of this page marked “previous town halls”. No scams! Just free help.
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Ok. Where to begin? Pixma is a model of Canon printers so calling any number associated to “Pixma” would possibly result in the scam you’ve happened upon. Do not, repeat DO NOT give your card to any online phone service claiming your computer has been hacked etc... That is 100% a scam. The fact that you may not be able to print to your printer is irrelevant to anything they can see as having been hacked or having a virus etc...
Furthermore, CSRRS.exe would be an executable file that would ONLY run in windows as it is. Any file by that name would not run on your Mac. These type of companies: Tunemymac, Mackeeper, Network shield or whoever the people you spoke with, are all preying on mac users who may not know any better and would fall for any story they tell. It is a hoax. They will say anything to scare you.
You most likely dialed a number advertised on the web as an advertisement claiming to be able to help your mac. I can not stress enough that your printer issues have nothing to do with anything these people you spoke with. I strongly suggest you do not give any personal information out. Instead, you can join me on my weekly town hall on Monday and we may be able to troubleshoot the printer issue remotely. If you’ve never used my free town hall meetings, you can check out what they’re like in the link at the top of this page marked “previous town halls”. No scams! Just free help.
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