to commonly asked questions.

Do I have a virus?

Scotty, I have a question. My computer says "system virus warning action required." It is form Norton. I cannot exit from screen. Even when I turn off computer and restart, I am unable to use Safari. Two things-- the phone number number is not for Norton, and I do not have a Norton account. What do I do?

This is becoming a more and more common occurrence on the mac. There are several possiblilities.

1. You’ve downloaded one of the many scam pieces of software such as “tunemymac”, “mackeeper”, “installmac” which pretend to do wonderful things for your mac, but in fact, they are tricking us into believing we have problems and should call that number where someone is waiting to convince you to give your credit card number away.

2. You could have installed an extension for Safari which is doing the same thing.

3. You may merely be looking at an ad within your browser.

You are probably correct that while it says it’s from Norton, it is not. I still do not recommend people use virus software on their macs. What I do recommend is great common sense. These programs do not install on their own. They pretend to look very much like Apple software but in the end, any program you install must still require your admin password. And only a human being who knows that password can install one of those pieces of software.
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