Answers...

to commonly asked questions.

Weird picture landed on the desktop

Hi Scotty,

My daughter locked her i-touch and forgot the password.  Do I need to take it to the store or do you know if it is possible to fix from home.  My friend was told you can plug it into the computer and unlock somehow.  Do you know?


Also --our email is still doing something weird.  Not working properly.  Has the spinning ball thing going for too long too often.
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If the ipod is locked then then only way to bring it back to life is to put it into recovery mode and erase the data and resync it to itunes. To do this there is a pattern to holding and releasing the two physical buttons on the touch. Directions can be found here: iPhone and iPod touch: Unable to update or restore There are also many videos on youtube that will show you the pacing/timing of the hold and release of the buttons as well.

If your email account is an IMAP account like mobileme or gmail then deleting and readding the account should help. I am available next week. Just check my calendar on this website to schedule a session.
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