scotty-i installed the hp program on my wife's computer successfully,but could not complete setup because it says the printer model is not listed.i need help.please advise!

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I would suggest directly plugging in the printer so the Windows machine has no problem detecting it. Window’s HP installer sometimes has the ability to detect the printer on the network but I’ve found you’ll save some time and frustration by just plugging the printer’s usb cable into the windows box long enough for it to install the proper driver. Then add it over the network later. That’s windows for you.