Good morning Scotty,

Quick questions/help:  My Apple Mail account keeps asking for my password, and then rejects it after  I enter it. What do I do?

Also, my Thunderbird email account says the Inbox is full. I moved all the messages to another folder but it's still saying full even though there's nothing showing in the Inbox.

Thanks for your help,


Question One: depending on what email account your using, the solution may be different. For example, if you’re using .mac or now (mobileme) then you may want to go directly to me.com to verify that account, then be sure it’s entered correctly with your mobileme system. You may want to check the keychain in keychain access (available in Applications/utilities/keychain access) to be sure the correct password is the one remembered. That may be a bit of an advanced step if you’ve never poked around in there however.

Question Two: regardless of the email client you’re using, your email is basically in one of two categories. IMAP or POP. If it’s POP then most likely you have not set your email client to delete the read email off the server after being viewed. You should be change this setting from within Thunderbird. If your email is IMAP based then this should happen automatically.

Another possible solution is to archive your current email box(es) and delete older email.

Usually, either of these issues are simply fixed but there are so many variables that it’s hard to guess unless I was in front of the machine.