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Hi Scotty,

Hope you are well.  Thanks for your recent help.  Perhaps you can give me a 'quick fix' for a new mobile me snag that is somehow the result of fixing some of the problems:

Since having mobile me, every time I'd connect my iPhone to my Mac, iTunes and the 'syncing' options window would automatically open and automatic syncing would begin.  However, this is no longer the case.  Whenever I connect my phone to my Mac, nothing happens.  I've also just now discovered that info from my phone is not being synced to the Mac.  I found several instances of discrepancy in information and again I am at a loss as to what is the correct  information.


Also, my devices still do not retain their settings and reset without my input.  For example, this email is supposed to contain a signature which I have on more than one occasion taken great pain in creating with impact.  When I now go to mail preferences it no longer even exists.  However, one signature is there and it is one I don't even use.  I previously had about 5 different signatures.

Don't you know anyone at Apple with clout who will take pity on me and give me a new system because this one obviously came possessed by every evil known to man since the beginning of original sin!  Just thought I'd ask because you never know!

I'd appreciate your help at your earliest opportunity.

_________

First, there is a setting within iTunes to automatically sync your phone upon the connection.


Be sure that's checked so that iTunes will begin the process when you plug in. Also, there is an application called "itunes helper" that should be in your login items within your system preferences/accounts pane. It allows iTunes to open when plugging in an iPod or iPhone. If that program is not running in the background, iTunes will have to be manually launched. I remove it from launching on my own systems because sometimes I just want to charge my phone without iTunes getting in the way.

With syncing there are many things that can go wrong. First, you'll want to check www.me.com to see if the data you expect to be in the cloud is actually there. Next you'll want to go to your system prefs and then to mobileme/sync to see that "automatic" is selected. I've seen instances where this will turn itself off in the past so anything is possible.


Moving on, it may not be a bad idea to replace information on mobileme with a fresh copy of known good data. This is done by using the advanced tab shown above. This should only be done if you are confident you know what you are doing. There is a chance you'll lose data if you make a mistake. Then it's time machine to the rescue.

Regarding, signatures, I would suggest unchecking signatures in the sync tab above. You may have lost your signatures if they were syncing and will have to recreate them. I usually suggest users not check the mail accounts or rules check boxes to sync. I've found that just relying on IMAP email is better than what mobileme syncing provides.

Lastly, I don't think I can help you with getting a computer replaced. That's really only a call Apple can make themselves.

Hope some of this info helps.

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